Shipping policy
Delivery Information
At Playinc, we aim to dispatch all orders as quickly as possible so your sensory toys arrive without delay. We currently ship to UK addresses only.
Dispatch Times
- Orders placed before 3pm are usually dispatched the same working day.
- We aim to dispatch all orders within 24 hours.
- During particularly busy periods, dispatch may take slightly longer, but we will always do our best to send your order promptly.
- You will receive a dispatch confirmation email once your order has been handed to Royal Mail.
UK Delivery Only
Please note that we currently deliver to addresses within the United Kingdom only.
Orders £29.99 and Over
Free Tracked Delivery
Spend £29.99 or more and receive FREE Royal Mail Tracked 48 delivery.
- Fully tracked
- Delivery aim: 2 working days
Upgrade to Royal Mail Tracked 24
Customers spending £29.99 or more can upgrade to Royal Mail Tracked 24 for just 99p.
- Fully tracked
- Delivery aim: 1 working day
Orders Under £29.99
Royal Mail Tracked 24
- £3.99
- Fully tracked
- Delivery aim: 1 working day
Royal Mail Tracked 48
- £3.55
- Fully tracked
- Delivery aim: 2 working days
Sensory Wall Toys
All Sensory Wall Toy orders qualify for FREE courier delivery.
- Delivery aim: within 5 working days
- We typically use DHL, although an alternative courier may occasionally be used depending on the size and weight of the order.
Missing or Delayed Parcels
If your parcel has not arrived, please allow up to 4 working days from your order date before contacting us.
For assistance, please email: info@playinc.co.uk
Questions?
If you have any questions about your order or delivery options, please get in touch and we'll be happy to help.